At M.Cohen customer satisfaction is our highest priority. Our items are all handmade with the highest quality materials, and with intricate attention to detail. If any of the items in your order are incorrect or defective in any way, please contact us at 323.782.0600 for an exchange within 14 days of the date of receipt, provided:
- The item is unworn and in its original condition, and
- The original Packing Slip/invoice is included with the return.
Please note the order error or specific defects. Items must be securely packed, and packages must be shipped back to us using a traceable method such as UPS or Fed-Ex. Please be sure to keep the Return Tracking Number. For your protection, items should be insured for their full value.
Only merchandise received by us can be processed for exchange or store credit.
If you are exchanging an item due to an error made by M.Cohen, we will pay the shipping cost to send a replacement item to you.
M.Cohen items are handmade-to-order in our Los Angeles boutique, and therefore all sales are final. M. Cohen does not offer refunds. Returns are valid within 14 days of purchase and can be used for exchanges or store credit. A valid receipt must be present at the time of exchange. M. Cohen Designs will not exchange or credit any returned purchase that is deemed worn or damaged. M. Cohen will provide a replacement for any defective merchandise that is returned within 180 days of purchase with a valid receipt present.